Our goal is to make your relationship with us, however brief or long it may be, a positive, pleasant and healing experience. We encourage you to ask questions of any of us about anything you don’t understand or feel uncomfortable with concerning your treatment or procedure, or about our privacy policies, billing process, insurance coverage or any other aspect of your care at Hughston Orthopaedic Clinic.
Appointments: Although many patients come to Hughston Orthopaedic Clinic through a referral from another physician, this is not a requirement. You may make an appointment to see most of our doctors without a referral. Online requests for appointments are available or call toll free at 800-331-2910. You may also call the Hughston Clinic satellite office in your area. Appointments should be made at least two weeks in advance. If you must cancel an appointment, please notify our office as soon as possible.
Payment: Because statements and billing have become so expensive and because we do our best to keep all medical costs down, we ask that you pay any balance and copayments at check-in. We accept cash, personal checks, VISA, Discover Card, or Master Card. Our staff will file your insurance claims at no charge. Please have your insurance information available when you come for a visit and keep copies of all billing information so you can follow up on claims with your insurance company if necessary. When your visit is complete, a medical assistant will escort you to the check-out desk to schedule follow up appointments if necessary.
Refills: We try to process your request for prescription refills as quickly as possible. When you need a prescription refill, please notify your pharmacist or call our office. Calls received after 2:30 p.m. for routine refills will be handled on the next business day. Please call before noon, if possible, to ensure same day response. During evenings, weekends, and holidays, the doctor on call does not have immediate access to your records, so routine prescriptions cannot be refilled during this time.
Listen to previous patients talk about their experience with Hughston Clinic’s world-class care.